Refund policy
Thoughtful Home | Return & Refund Policy
14-Day Return Policy - online customers
Thoughtful Home Vintage customers have 14 days after receiving their order to request a return. The item must be in the same condition that the customer received it; the receipt or proof of purchase is required.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please note: We specialize in vintage and pre-loved goods, minor signs of age, wear, or the specific quirks outlined in product descriptions are expected and do not qualify as defects or damages for a return..
To Begin a Return
Contact us at admin@thoughtfulhomevtg.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer and will be deducted from your refund total
Items will not be accepted without first requesting a return to Thoughtful Home Vintage, at the above email.
Please note that returns will need to be sent to Thunder Bay, Ontario.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@thoughtfulhomevtgcom
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exception on Sale Items
All Sale items are Final Sale Unfortunately, we cannot accept returns on sale items.
Please get in touch if you have questions or concerns about your specific item admin@thoughtfulhomevtg.com